Entries from Conversational Media Blog tagged with 'Twitter'
How to use Twitter as a customer-service "conversational" tool
Think Twitter is just a big chaotic forum. Think again. Lots of savvy marketers are using it for creative ways to make customers happy while holding down customer service costs.
How to use Twitter as a public policy tool
Twitter can be used to track issues in real time. Here's a simple way to do it.
How to use Twitter as a sales tool
Forget what you think Twitter is. It's more. A lot more. Including a way to reach you most engaged customer or member via text message when there is important news they want to know NOW!
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