Content That Works

Results from a recent spending study signal good news for content marketers in 2012. According to the 2011 “Spending Study” conducted by the Custom Content Council, total spend on branded content went up significantly in 2011—to $1,914,000 per company, the highest level ever. Publication budgets increased by 68 percent.

Over time, content creators will discover which apps, eBooks or services their audience will purchase and use on their smart phones and iPads. However, savvy publishers and content marketers are discovering ways to get their content onto mobile devices with approaches that help drive business metrics and meet organizational objectives -- and not by selling 99-cent apps.

Here are just a few ways to get your content on your customers' and members' smart phones and pad devices:

The great thing about Twitter is there is no wrong way to use it. Sure, you'll see missteps in etiquette and plenty of spammers, but for the most part it's like Thunderdome: There are no rules.

There are guidelines, however, and Proactive Report offers a handy tip sheet from Ogilvy 360 for advice on various strategies—and suggestions on who to follow, what kind of content to create and how to engage for each situation.

If you're a Twitter pro you will probably recognize the various suggestions, and perhaps have some of your own to add, but if you're going to be covering an event or handling crisis management for the first time with Twitter this is a great starting point.

Every once in a while, it's a good idea to step back and take a thorough look at how effective your blogging efforts are. Sociatic calls this auditing your blog, and breaks down the 20-question process into six areas to look at: Design, subscriptions, content, monetization, marketing and measurement. Some of the questions they suggest you ask yourself include:

• Do I have the essential pages set up? Make sure you have an About and Contact page, and consider other pages like Resources, Services and a custom error page.


• Is your RSS feed (or feeds) easily located?


• Is my content well-formatted (and formatted consistently)?


• Is my monetization method (i.e. ads) working?


• Is my blog showing up in all of the major search engines?

I won't lie: When the Associated Press announced they were changing the entry in their stylebook from "Web site" to "website," several of us here in the office danced a little happydance. Despite being users (and lovers) of AP style, that was one word we did not agree with them on.

Robert Niles of The Online Journalism Review explains the importance of the AP's change in this recent blog post, referencing a tweet he made regarding the change: "If you're publishing online, Google style (i.e. SEO) always trumps AP style."

I don't completely agree with Niles; I think it's still important for journalism students to learn AP style. But it's also important that they learn to write for the web.

People are using Google to look for your content, and if you're still writing like you're publishing a magazine or newspaper, by default you're making it more difficult for Google to find you and, therefore, connect a potential client, customer or reader with your content.

That's not to say that all AP style is Google offensive, because it's not. But if you're writing a piece for your website or blog, you can't ignore what search engines look for. SEO (or "Internet marketing," for those who think SEO is a negative term) isn't just making sure you have your title and alt tags in place. It also involves using words and phrases that accurately describe what your article or blog post is about in a web-friendly way to help Google connect the right searchers to you.

Read more from OJR: The Online Journalism Review.

A new study released today found that interactive digital magazines outperform traditional Web sites when it comes to engagement, according to BtoB.

Eighty-two percent of respondents said they were more engaged with their digital magazine than with Web sites covering the same topic. Seventy percent of survey respondents said they were more likely to ignore Web site banner ads than ads in their digital magazine.

The survey polled readers of eight interactive digital magazines that "are taking advantage of the interactivity offered by the Web and supplying readers with video, slide shows and Flash animation," study author Josh Gordon told BtoB.

Speaking of engagement, Junta42 founder Joe Pulizzi posted a free whitepaper on the topic at his blog. It's called "Engagement: Understanding It, Achieving It, Measuring It." You can get it for free, no strings attached, and it includes great insight on something we're passionate about here at Hammock.

If you are a marketer, you depend on effective content to reach and serve customers. However, we're now experiencing a tsunami of change in the ways such content can be created and distributed. Change may be good, but it can be filled with risk and confusion.

Many businesses have realized the importance of maintaining a blog, but how many see their blog as a product? New media marketing master Chris Brogan discusses the importance of viewing your blog as a part of a "content ecosystem," noting that as soon as you recognize your blog as "only 'a' channel, that’s when you start thinking of other outreach opportunities."

According to Brogan, being able to view your content -- and all of your products -- as an ecosystem instead of completely separate entities increases its value and opens the door for development.

Shooting video, whether it’s for your company’s Web site, daughter’s ballet recital or favorite sporting event, is not as simple as point your video camera and let it roll. Take a little extra time to follow these few guidelines from Amber Gardner, Hammock's video and editorial intern, you will end up with a higher quality video.

At Hammock, we not only advise our clients on their email newsletter efforts and are involved in their development and execution, but we also have our own monthly email newsletter about the work we do for our clients.

Here are five testing tips that we use each month to make sure our latest issue is ready when we hit send:

Nothing makes me want to close my browser tab faster than a website littered with graphics, ads and text all jammed in there together, filling up the entire page. Like with print, using white space online is crucial -- especially since web readers' eyes are likely to be taxed more from reading a web page than a printed one.

Association members are increasingly turning to association websites for news, networking and resources, which is why tracking these visits is fundamental to managing a successful site. Here are three reasons why it's so important for associations to have Google Analytics running on their sites:

5 Questions to Ask Each Month

Have you looked at your website this month? We look at hammock.com every single day. We strive for at least one piece of new content each day of the week. While not every site requires that the content be quite so dynamic, there are things that you should check at least once a month for function, content and freshness.

What wireframes do
Essentially, wireframes are the blueprints for your site. They tell the people building the architecture of the site what sections will go where to give them get an idea of what they will have to code, and they give the designers an overview of how the different pages will work together, which is helpful in choosing design elements.

The election is in the history books. The Halloween candy is gone. And the holidays are sneaking up quickly. How will you be getting your holiday message out to current (and potential) customers and clients? Now is a great time to add social media to your marketing efforts if haven't yet. And if you've already embraced it, getting your holiday message out is a great way to use the hand in your social media deck.

Funny name, useful application

We're long-time wiki fans, but we know that this kind of content management system isn't as popular as it ought to be. A number of prominent wiki sites (like, say, Wikipedia) don't make it as easy to contribute as they could, so we suspect a lot of people dismiss wikis out of hand.

But, wikis don't have to be hard. (And I'll throw in on a personal note, they don't have to be ugly, either.) If you're in one of the situations below, you should be considering a wiki:

Check out the site today to see Hammock’s Custom Media Craft blog and our work with the Marines Corps League featured.

I could start telling you a tale with "It was a dark and stormy night." Or I could hand you a photograph of a lightning strike across a black midnight sky.

But what if I took it one step further and I played for you a two-minute video of the thunderstorm that rolled through town recently? You'd see the darkness and the lightning, you'd hear the thunder and you'd have no doubt about the severity of the storm.

Three thousand members in your Facebook group! You're following 5,000 on Twitter! You're well on your way to social media nirvana, right?

Maybe.

The low barrier to entry for most popular social media tools today means that anyone can be in the game. But it also makes it very easy to abuse your audience, perhaps resulting in the opposite of what you intend.

We love to tell great stories. We love to hear them, too. That's why our ears are always perked for good ones. And sometimes, good stories come in the form of podcasts.

In a nutshell, a podcast is an audio file, distributed over the Internet, which is ready for playback on your computer or a portable MP3 player.

Although they started out as a way to distribute radio-type shows, podcasts are also being used to market new products, distribute class lessons to students and share news. Podcasting and other forms of social media like blogging and photo-sharing are popular and effective ways of telling a story. And a growing group of associations are embracing the trend as a new and popular way reach out to their members and potential members.

Here are a few good ones we've noticed recently.

We send all kinds of files back and forth to clients and vendors every day -- Word documents, spreadsheets, images, PDFs -- whatever you can imagine! But the need to email photos isn't exclusive to custom media companies. We frequently send and receive electronic files with people who aren't members of a creative profession -- and of course with our friends and families. We've found that outside of the small circle of us who regularly use electronic images in the course of our business, the proliferation of point-and-shoot digital cameras has led to some bad habits as we try to share images.

Make sure you are sending your electronic images in the best way using these tips.

Bill's post earlier this week celebrated all that we love about magazines and their punny, punny headlines. But you'll notice here ("How to Write Headlines for the Web") we're playing it straight. And there's good reason for that.

When you're titling articles, posts and features online, your headline has to do a lot more than look pretty and act clever. Since headlines may show up as links, and often help with search engine results, they have to cut to the chase: Just tell us what the page is about.

I'm tempted just to say, "Amen!" to this recent Slate post about intrusive linking policies. Jack Schafer's list includes my top three links-to-hate:

• Double-click the word, get a definition [NYTimes.com is a big culprit. I have, at least 3 times, clicked on the word "inside" while reading an article on the Times site. Trust me, after 13 years of primary and secondary, a college degree and nine hours of graduate work, I've finally figured out what inside means. Now, as for that tricky "outside...."]


• Pop-over boxes Often found on news sites to display ads, this blog tool was amusing when it first came out. Now that I've seen Snap Shots used more than a couple times -- indeed, far too frequently -- I am still waiting for an application of it that doesn't make me grit my teeth.


• Links that don't tell you where you're going The web allows for endless copy. I don't need much, but please do more than tell me you want to link here. [It's not a real link. I wouldn't do that to you.]

We decided about 18 months ago to create a new kind of website here at Hammock.com. As individuals, we were using lots of new online media approaches and technology -- and were incorporating them into work we were doing for clients. Our site, while attractive, was not a reflection of where we are -- as a company or as individuals. So we headed into a new direction.

[After the jump, read more about how Hammock.com is evolving.]

For example, the story, "The 21 Steps" by Charles Cumming uses a Google Maps mashup to present a round-the-world story. And the story, "Slice" by Toby Litt uses two different blogging platforms (LiveJournal and Wordpress) and Twitter.

Yes, we're impressed. Perhaps not with the stories themselves, but with the experimentation taking place. And by a book publisher, no less.

(via: Springwise.com.)

It's been a while since I've made an "audio post" to a blog (I'm more "video" these days). However, some recent blog posts and Twitter comments by Patrick Ruffini inspired me to dust-off the Skype account and Audio Hijack software and give him a call. In 2004 Ruffini had the very Web 1.0 title "webmaster" for the Bush-Cheney re-election campaign. Despite the title, he ushered in some very Web 2.0 features and approaches to the site -- and the campaign. Over 30,000 off-line "meetup-like" volunteer gatherings were organized on the site and over 5,000 websites and weblogs hosted the badges and widgets (remember, this was in 2004) that Ruffini's team developed using RSS and XML. After the election, he ran the Inauguration website and later had a two-year stint as eCampaign Director for the GOP.

After the jump, read more and listen to the interview.

What do we do? Over the years at Hammock Inc., the way we've answered that question has changed. Back in 1994, we often described ourselves as relationship marketing experts. "Custom publishing" became a popular buzzword in the mid- and late-1990s. And sometimes, we've resorted to the shorthand: "We publish magazines and build websites for corporations and associations." Simple, but for those in the know, it didn't say nearly enough.

Today, we are a custom media company in the business of creating and managing magazines, videos and online media to help organizations build stronger relationships with customers, members and employees.

Just a sample:

Customers are aware of the various [digital media] features and functionality that are out there, but are still relatively unsure how they can specifically apply them to campaigns, which puts the publisher in the fortunate position of educator. “We’re seeing a lot of questions about what they can use and what makes sense to use,” says John Lavey, president of custom publishing firm Hammock Inc. “At the same time, the pressures of the postal increases, increases in the cost of paper, and the difficulty of selling advertising without a robust package of assets to advertisers, are favoring bigger ideas and packages.”

Read the article on Folio:'s website.

Rex, Summer, Patrick R. and I will be in Austin for the next four days, soaking up all the latest tech/Internet/social media/geek news. Stay tuned and keep up with the developments as we share them on our SXSW blog. We'll be posting via Twitter, Flickr and del.icio.us as well.

Here's to sunny Texas!

Summary:

Action for Savvy Marketers: